Our road assistance number is 600515157. Please don’t hesitate to call if you need help on the road.

Our office locations are:

1. Abu Dhabi, Exhibition Center, Liwa Tower, Mezzanine Floor.
2. Dubai, Deira, Opposite Clock Roundabout, Nouf Tower, Ground Floor.
3. Al Ain, Khalifa Street, Tadbeer Building, Fourth Floor

Please send your mobile number, and I will get in touch with you as soon as possible. cx@methaq.ae.

Send the required documents to mtruws@methaq.ae or cx@methaq.ae.
Required documents:

1. Vehicle License (front and back)
2. Driver’s license(front and back)
3. Emirates ID (front and back)
4. Mobile number

Required documents:

1. Commercial License
2. Vehicle License
3. Primary Driver’s License

All documents should be double-sided, along with your mobile number mentioned, and can be sent to mtruws@methaq.ae or cx@methaq.ae.

Required documents:

1. Vehicle License
2. Emirates ID

All documents should be double-sided, along with your mobile number mentioned, and can be sent to
mtruws@methaq.ae or cx@methaq.ae.

Required documents:

1. Vehicle License
2. Emirates ID

All documents should be double-sided, along with your mobile number mentioned, and can be sent to
mtruws@methaq.ae or cx@methaq.ae.

Required documents:

1. Vehicle License
2. Driver’s license
3. Emirates ID
4. Accident report

Send all your documents double-sided (mandatory), along with your mobile number mentioned to the required branch email:

1. For Dubai and the Northern Emirates:
mtrclmsdxb@methaq.ae, cx@methaq.ae

2. For Abu Dhabi and the Western Region:
mtrclmsaud@methaq.ae, cx@methaq.ae

3. For Al Ain:
mtrclmsalain@methaq.ae, cx@methaq.ae

To get a health insurance quote, please send a copy of the Emirates ID, residence visa or visa page, and a copy of your passport to the following emails:
medical@methaq.ae, medauh@methaq.ae, cx@methaq.ae

Send a copy of the health card and Emirates ID to the following emails
medical@methaq.ae,
medauh@methaq.ae,
cx@methaq.ae

In Abu Dhabi, our coverage includes only emergency cases but not routine treatments. However, in Dubai, we offer coverage for both emergency and routine dental and optical treatments.

For our existing customers, we invite you to download the ‘Lumi by Nextcare App’ provided by our third-party administrator, Nextcare. Through this app, you can conveniently access your policy benefits, and hospital network information, check your claims status, and submit reimbursement claims. If you have any further inquiries regarding medical insurance, please don’t hesitate to contact us by sending an email to medical@methaq.ae.

To renew general insurance or obtain a quote, please contact the email below, and mention your contact number for communication.

Email:

1. nonmotor@methaq.ae
2. cx@methaq.ae

To renew your vehicle insurance, you’ll need to provide the necessary documents, such as ownership certificate, driver’s license, ID card, etc. You can submit these documents in person at one of our branches or send them via email to:

1. mtruws@methaq.ae
2. mtrclms@methaq.ae

In the event of an accident, please inform the Traffic Department and the Company immediately and obtain a police report.

In the event of a change in ownership of the vehicle, the insurance cover will not be transferred to the buyer automatically. It’s important to return the insurance certificate to the company immediately, and the buyer must arrange for new cover accordingly.

To retrieve your insurance, please return the insurance certificate to the insurance company, broker, or agent you dealt with so they can initiate the necessary procedures.